Last Updated:
Thursday, October 09, 2008
Hawaiian Joe respects the importance of protecting
your personal information. Please read this Privacy
Policy carefully so that you understand what
personally-identifiable information we collect
through this or any other Hawaiian-Joe.com website and what we do with that
information.
Your use of this or any other Hawaiian Joe website constitutes
your express acknowledgment of and agreement to the
terms, disclaimers, and conditions of use contained
within this website or one of our other 200+
websites. We reserve the right to change this or any
of our Privacy Policies at any time at our
discretion.
THE INFORMATION WE COLLECT
Personally-Identifiable Information.
When you book with Hawaiian Joe, or use Hawaiian-Joe.com
or one of its 200+ Travel subsidaries to make an
online travel reservation, you may be asked by
Hawaiian Joe or an agent, partner or affiliate on
behalf of Hawaiian Joe to provide certain
personally-identifiable information such as your
name, billing address, email address, telephone
numbers, credit card number, billing information,
dietary requirements and health information relevant
to your travel.
We will also collect the names and email addresses
of any companions who will be traveling on the
reservation that you create. This information is
used by Hawaiian Joe and its vendors to process and
confirm your reservation, issue tickets,
passes and various tickets, bill you for the
services you purchase, notify you of any changes and
cancellations, and notify you and your travel
companions opportunities to enroll in our
promotional programs and of discounted travel or
tour offers and other special offers that we think
may be of interest. By providing
personally-identifiable information to Hawaiian Joe
you consent to the collection of information
provided by you or on your behalf, and to the use
and disclosure of that information in accordance
with this Privacy Policy.
Hawaiian Joe Affiliate Membership Enrollment
Information
When you enroll in our Hawaiian Joe Affiliate
programs, we collect certain personally-identifiable
information such as your name, address, email
address, Tax ID (EIN/SSAN) and phone numbers. When
you enroll, you will also have an opportunity to
sign up for Hawaiian Joe email updates about special
discounted air fares, travel specials, tour specials
es Partner programs, and other communications. The
information you provide when you enroll is used to
establish your Hawaiian Joe account and to ensure
that you receive appropriate credit for travel, tour
or other purchases and purchases of qualifying
products and services from participating Partners.
We will also use this information to communicate
with you about your account status, to send you any
updates you request and to notify you of special
offers and promotions we think may be of interest to
you.
Children may become members of Hawaiian Joe but may
not submit personally-identifiable information
through this site. Any information regarding
Hawaiian Joe account members 13 years of age and
under must be submitted by their parent or legal
guardian.
On occasion, we may provide
contact information for our Hawaiian Joe members to
certain third party mailers and e-mailers we rely on
to notify you of special offers and ways to earn
awards through our promotional programs. We select
these third parties carefully and require them to
establish safeguards to protect the privacy of our
customers and the confidentiality of the information
we share. If you wish to unsubscribe your email
address from the lists that we use to send
promotional email offers to Hawaiian Joe members,
please
visit our Email website or
click the ‘Unsubscribe’ link at the bottom of each
email. Alternatively, you can also call us toll-free
at 888-889-4579.
Hawaiian Joe Passwords and Personal
Identification Numbers (PINs).
When you enroll in one of Hawaiian Joe's programs via the Internet,
you will be asked to select a password. You may also
be asked to record the answer to a secret security
question that can be used to obtain a temporary
password in the event that you forget your password
in the future. Your passwords
are intended to protect your account information
from future unauthorized access. Hawaiian Joe
will not be responsible for any lost, stolen, or
otherwise disclosed passwords. Additionally,
Hawaiian Joe will not replace or reinstate any
flight credits or miles, partner miles, or
program awards that are generated or redeemed
through the unauthorized use of your
password. Accordingly, you should guard your
password and carefully and not provide
them to anyone.
Travel Companion and Stored Credit Card Information.
If you enroll in or shop on
many Hawaiian Joe websites,
you can choose to establish a personal profile that
stores information about your travel and
the credit cards that you use to shop or book your travel
arrangements. This is an optional service and is
provided for your convenience. You are not required
to store any information in your profile about your
travel companions or credit cards to become a Hawaiian
Joe member or to use our website to make
online reservations. However, if you choose to store
this information in your profile, you generally will
be able to complete the online reservation process
more quickly. We use the information you store in
your personal profile to pre-populate certain data
fields in the online forms we use during the
reservation process (so as to eliminate the need for
you to retype the same information multiple times),
to perform a variety of booking functions, and to
bill you for the services that you purchase. When
you store travel companion information in your
profile, you will be asked to enter the first and
last names of your travel companions, information
about their age and frequent flyer program
enrollment status and account numbers. To store
credit card information in your profile, we ask for
your credit card type, card number, expiration date,
billing address(es) that you can use to
quickly recognize your account. Credit card
information is stored in an encrypted form. (See
“Security” below for more details regarding our
encryption practices.) You can modify, update or
delete stored travel companion or credit card
information in your profile at any time by logging
into you account and accessing the data and making
the appropriate changes.
Group Travel Information.
If you use our or some of partner websites to inquire about the
availability of special group fares for wedding
parties, organizations, event attendees or other
special interest groups, you may be asked to provide
certain contact information, including your name,
address, email address, and phone and fax numbers,
as well as certain details about your organization,
wedding or other planned event related to your group
travel needs. We may also ask you to describe
any special requests or requirements that you or
anyone in your group may have in connection with
your group travel plans. We will use this
information to evaluate your groups travel needs
and to contact you with a quote and
availability information.
Travel Agent Registration Information.
If you are a travel agent, you can use our website
to register to receive email alerts and other
notifications about special fares, commissions and
other news. To register for these updates, we will
request your ARC/CLIA number and your contact
information, including your name, telephone and fax
numbers, address, and email address. We will also
request information about the nature of your agency,
as well as the volume of sales that your agency has
generated for Hawaiian Joe. This information is
used to send you the notifications you request and
to help us design offers and incentives that are
appropriate for you and your agency.
Sweepstakes and Other Promotions.
From time to time, we may offer sweepstakes or other
promotions on our websites. If you enter a
sweepstakes or promotional contest, we'll ask you to
provide information about yourself (such as your
name, address, and email address). Among other
things, we'll need this information to contact you
if you win and announce the identities of the
winners. We may also use this information for
marketing purposes. We may share this information
with co-sponsors, shipping or fulfillment companies
or other third-party service providers who are
responsible for some aspects of administering our
promotions, such as conducting drawings and/or
delivering prizes to winners. If you don't want us
to collect the information requested in the contest
or sweepstakes registration form, please do not
enter the contest or sweepstakes.
Email.
Whether or not you enroll in
Hawaiian Joe programs, you may be invited to sign up to
receive email updates regarding the availability of
discounted fares and special offers from Hawaiian
Joe and our Partners. When you register for these email
updates, we will collect certain information which
may include your email address, zip/postal code and
the name of the country where you reside. We may
also ask you to select from a menu the types of
offers that you wish to receive. We hope that you
will find any email updates that you receive to be
interesting and valuable. However, it is easy to
unsubscribe from any email update service that you
request. Each email update you receive will contain
instructions on how to unsubscribe from future
offers by using a unsubscribe hyperlink
to an email preferences page on our website. You
may change your preferences at any time by
visiting our Email website.
Members can also modify email preferences at any
time and subscribe to or unsubscribe from any
promotional email update services that we offer by
logging in to their 'Account’
and
accessing their Email Account Information page.
Alternatively, you can also call us toll-free at
888-889-4579.
Information Collected Using Cookies.
To help us tailor our website to the needs and
interests of our visitors, we keep track of the
pages visited by our users by placing a cookie, a
very small text file, on our visitors’ hard drives.
The cookie contains an ID number that allows us to
track the pages you've visited within our website.
We aggregate this data with data on the pages
visited by other users to track overall visitor
traffic patterns. We use this information to improve
our site by making it more responsive to the needs
of our users. When you access your Hawaiian Joe
account, we also use a session cookie to
authenticate your login information. This cookie
will remain on your hard drive until you close your
browser window or terminate your user session so
that you can enjoy the personalized features of our
website without having to reenter your password.
The “help” function on most web browsers contains
information on how to set your browser to notify you
before accepting a cookie or to disable cookies
entirely. If you don't accept cookies, you may not
be able to take full advantage of various
personalized features on our site that are available
to other visitors.
Information Collected Using Web Tracking and Ad
Targeting Technologies.
Hawaiian Joe uses numerous third party services to
collect and analyze information about user patterns
on our website and to serve and target some of the
advertisements, promotions and other marketing
information that you see on the pages of our
website. We also use a variety of technical
methods for tracking purposes, including Web
beacons,
which we place on various pages within our website.
Web beacons are small pieces of data that are
embedded in images on the pages of web sites. These
technical methods may involve the transmission of
information either directly to us or to another
party authorized by us to collect information on our
behalf. These parties are not authorized to use this
information for any secondary purposes. We also use
these technical methods in e-mails that we send our
guests to determine whether our guests have opened
those e-mails and/or clicked on links in those
e-mails. The information from use of these technical
methods may be collected in a form that is
personally identifiable.
Certain personally identifiable information is
stored for web site visitors and email recipients in
order to enhance customer experience on the site and
through email, for customer service, to improve the
administration of our website, and to provide our
visitors with information tailored to their needs.
Browser Level Information.
Our web servers automatically collect limited
information about your computer configuration and
browsing activity when you visit our site, including
the type of browser software that you use, the
operating system you're running, the resolution of
your computer monitor, the speed of your Internet
connection, the website that referred you to our
site and/or the search terms you entered into a
search engine to reach our site, and your IP
address. (Your IP address is a numerical address
that is used by computers connected to the Internet
to identify your computer so that data - such as the
web pages you want to view - can be transmitted to
you.) We use IP address information for systems
administration and trouble shooting purposes.
Standing alone, your IP address is not personally
identifiable. We may combine this with
personally-identifiable information we obtain from
you directly on the website, on any other of our
other websites, or from third parties to enhance our
customer service. We use this information to make
our website as useful as we can for as many users as
possible.
DISCLOSURES OF INFORMATION
Hawaiian Joe Partners.
As noted above, if you are a Hawaiian Joe member or any kind,
we may use a third party e-mailer to notify you of
specials and opportunities offered by our Partners
to earn miles and awards through various
programs. If you wish to remove your email address
from the email lists used by Hawaiian Joe to
send special offers relating to our
programs and our Partners, please
visit our Email website or click the
‘Unsubscribe’ link at the bottom of each email.
Alternatively, you can also call us toll-free at
888-889-4579.
Third-Party Travel Service Providers.
If you use on of our Partner services offered through
our website to book or purchase travel,
entertainment or dining services, event tickets,
accommodations or other services provided by third
parties, information about you, including contact
and billing information, will be provided to the
applicable third-party service providers to ensure
the successful fulfillment of your transaction.
Vendors, Contractors and Agents.
Hawaiian Joe routinely enters into contracts
with various vendors, contractors and agents to help
us operate our website, process and analyze
information on our behalf, conduct other aspects of
our business, improve the services that we provide
to you, or to offer you convenience services
designed to improve your travel experience with
our companies. Some of these vendors, contractors and
agents may be given access to
personally-identifiable information that we collect
from our customers and website visitors to the
extent that we deem such access to be necessary or
useful for these companies to perform services for
Hawaiian Joe or our customers.
Governmental and Law Enforcement Agencies.
Hawaiian Joe may disclose any
personally-identifiable information it collects
(whether online or through offline sources) with or
without notice to the affected individuals, if
required to do so by law or court order, or if
requested by a governmental or law enforcement
authority in any country, or if such information is
sought pursuant to a subpoena or other legal
process.
Disclosures of Anonymous Information.
We may share anonymous, aggregated information about
all of our customers and users with third parties.
Disclosures of Personally Identifiable Information.
We do not sell or rent customer information to any
third parties. However, in certain circumstances,
Hawaiian Joe may disclose any personally-identifiable
information that we collect to perform charge
verifications, to report or collect debts owed, or
to protect the rights, security or property of
Hawaiian Joe or one of its companies, our customers, or others. In the event
that Hawaiian Joe or substantially all of our
assets are acquired by another company, the
information that we collect from our customers and
website visitors would be included among the
transferred assets.
Cross-Border Transfers of Personally-Identifiable
Information.
Hawaiian Joe has widespread International
operations. Accordingly, any or all of the
disclosures of personally-identifiable information
described in the Privacy Policy may involve the
transfer of your information across national and
international borders to individuals and
organizations located outside of the country where
your information was collected. For example, we may
transfer your information to any Hawaiian Joe
company
office worldwide, and to Hawaiian Joe vendors,
contractors, agents and third-party travel providers
overseas.
SECURITY
The personally-identifiable information we gather on
our website is stored within Hawaiian-Joe.com or one
of its other 200+ controlled
databases (or databases operated on our behalf) on
servers maintained in protected environments.
Passwords and any credit card information you
provide to us online are secured for transmission
over the Internet using industry-standard secure
socket layer (SSL) encryption technology. Prior to
being stored, passwords are encrypted using a
one-way hash algorithm, and credit card numbers are
encrypted using the symmetric algorithm Triple Data
Encryption Standard (TripleDES). Although these
security measures are robust, no physical or
electronic security system is impenetrable. We
cannot guarantee the security of our servers or
databases, nor can we guarantee that information you
supply won't be intercepted while being transmitted
to us over the Internet.
UPDATING PERSONALLY-IDENTIFIABLE INFORMATION
Hawaiian Joe endeavors to
ensure that personally-identifiable information it
holds is accurate and up-to-date. You may seek to
update your personally-identifiable information held
by Hawaiian Joe by logging in your account on the
appropriate Hawaiian Joe or subsidiary website.
Alternatively, you can also call us toll-free at
888-889-4579.
ACCESS TO PERSONALLY-IDENTIFIABLE INFORMATION
To make a request to access any
personally-identifiable information about you that
Hawaiian Joe or one of its subsidiary holds, you should contact Hawaiian
Joe, Inc. at PO Box 29600, Honolulu, HI 96820.
Hawaiian Joe may require you to verify your
identity and to specify what information you
require. Hawaiian Joe reserves the right to
charge a fee to cover the cost of verifying
applications and locating, retrieving, reviewing and
copying any material requested. There are certain
circumstances in which Hawaiian Joe will refuse
a request for access to personally-identifiable
information, including if the request would have an
unreasonable impact on the privacy of others. If
Hawaiian Joe refuses your request for access to
your personally-identifiable information, Hawaiian
Joe will provide reasons for the refusal.
Hawaiian Joe will also provide reasons for a
refusal to correct your personal information.
LINKS
Our websites contain an enormous amount of links to other third-party
websites. Please be
aware that we are not responsible for the content of
those sites or for the privacy practices of their
owners. We encourage you to read the privacy
policies of each site that collects information from
you. This Privacy Policy applies solely to
information collected by Hawaiian Joe on Hawaiian-Joe.com
or one of its other 200+ websites.
CHANGES TO THIS PRIVACY POLICY
The Web is an evolving medium. We reserve the right
to modify this Privacy Policy at any time without
notice. If we change our Privacy Policy at some
point in the future, we’ll post the amended
statement on this website and will update the
effective date of this Privacy Policy to reflect the
effective date of the amendment. Any changes will
apply to all information collected by Hawaiian
Joe or one of its subsidiaries, including previously-collected
information. If you have any questions about this
Privacy Policy, please contact us at